TFE Hotels, which includes the Adina, Vibe and Travelodge brands, is recovering from a “cyber incident” disclosed earlier this month, although not all backend systems are accessible.
Image credit: TFE Hotels
The company disclosed the incident on March 1 via a brief post on X, noting the incident was “impacting [its] networks”.
Its latest update on the incident notes that while some systems have been restored, manual processing of guests is still occurring across its hotel network.
“Our hotel teams are still able to serve guests, and we have restored systems in many of our hotels,” it said in the undated statement, published sometime after March 5.
“As an interim measure, some hotel teams are manually assisting guests, and our phone lines have been diverted to a central customer service team.
“We are working to restore access to all our backend systems.”
A TFE Hotels spokesperson was contacted for additional comment.
As a result, some of our systems and interactions may be slower as we restore operations.
TFE Hotels said it has called in external assistance “to investigate what has occurred and to work towards safely restoring operations.”
