Microsoft Investigating Forms Service Issue Not Accessible for Users
Microsoft is currently investigating a significant service disruption affecting Microsoft Forms, leaving numerous users unable to access the popular online survey and quiz platform.
The issue, identified as incident FM1109073, began on July 4, 2025, at 12:42 PM GMT+5:30 and has been classified as a service degradation affecting global users.
The outage is preventing users from accessing Microsoft Forms entirely, with affected individuals encountering error messages and inability to load the service. Users attempting to visit forms.microsoft.com are being presented with reference error codes, indicating widespread accessibility problems.
The disruption extends beyond simple access issues, as users have reported difficulties with creating, editing, and submitting forms.
Organizations relying on Microsoft Forms for data collection, surveys, and educational assessments are experiencing significant operational challenges. The service disruption is particularly impactful for businesses and educational institutions that depend on Forms for daily operations, including employee feedback collection, student assessments, and customer surveys.
Microsoft Forms
Microsoft Forms serves as a crucial component of the Microsoft 365 ecosystem, allowing users to create custom surveys, polls, questionnaires, and quizzes with built-in analytics capabilities.
The platform integrates seamlessly with other Microsoft services, including Excel, Teams, and SharePoint, making it an essential tool for organizational communication and data collection.
The current issue appears to be part of a broader pattern of Microsoft service disruptions that have occurred throughout 2025. Earlier this year, Microsoft experienced significant outages affecting Teams, Exchange Online, and other core services, raising concerns about the reliability of cloud-based business tools.
The outage appears to have global reach, with confirmed reports from multiple European countries including Belgium, Germany, and the Netherlands. However, the exact geographic scope remains unclear as Microsoft has not yet provided comprehensive details about affected regions.
The service disruption is affecting various user categories, from individual Microsoft account holders to enterprise customers with Microsoft 365 subscriptions. Both internal organizational forms and externally shared surveys are experiencing accessibility issues, suggesting the problem lies within Microsoft’s core infrastructure rather than specific user configurations.
Microsoft acknowledged the issue through its official Microsoft 365 Status social media account, directing users to monitor progress via the Microsoft 365 Admin Center using issue ID FM1109073.
The company stated, “We’re investigating an issue where some users may be unable to access the Microsoft Forms service. Please look for FM1109073 in the admin center for more updates.”
Despite the confirmed problems, Microsoft’s official Service Health Status website initially continued to display “everything up and running,” creating confusion for users trying to understand the scope of the issue. This discrepancy between official acknowledgment and status page reporting has been noted as a concern by affected organizations.
The company has begun conducting an analysis of service telemetry to understand the root cause and determine appropriate troubleshooting steps. Microsoft engineers are working to provide additional mitigation actions, though no specific timeline for resolution has been announced.
As of the latest updates, Microsoft continues to treat this event with high priority, with technical teams actively working to restore full functionality to the Forms service. Users are advised to monitor the Microsoft 365 Admin Center for real-time updates on the resolution progress.
Update: Microsoft confirms the issue has been resolved.
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