Renault UK has notified customers of a data breach after a cyberattack on one of its third-party service providers resulted in the theft of personal information.
The company has assured its clients that its own internal systems were not compromised and that no financial data was exposed.
Renault UK began sending emails to affected drivers to inform them of “a cyber-attack on one of our third-party providers, leading to some Renault UK customers’ personal data being taken from one of their systems.”
The company emphasized that the incident was isolated to the vendor and did not impact Renault’s own infrastructure.
A spokesperson for Renault UK confirmed the situation with Express, stating that a data processing provider had notified them of the attack. The provider has since confirmed that the incident has been contained and the vulnerability removed.
Renault is now working closely with the third party to ensure all necessary actions are taken and has notified all relevant authorities about the security failure.
What Data Was Compromised?
While financial details and passwords were not affected, a significant amount of personal and vehicle-related information was stolen.
According to a statement from a Renault UK spokesperson, the compromised data includes some or all of the following for affected customers: full names, addresses, dates of birth, gender, and phone numbers.
Furthermore, vehicle-specific details such as Vehicle Identification Numbers (VIN) and vehicle registration numbers were also part of the exfiltrated data set.
The company reiterated in its communication that it does not hold any financial details for customers, so no bank or payment card information was involved in the cyberattack.
In response to the breach, Renault UK is contacting all affected customers directly to inform them of the situation. The company is urging drivers to be vigilant and cautious of any unsolicited communications, particularly those requesting personal information by phone or email.
Renault has clearly stated that it will never ask customers for their passwords. In its apology to those impacted, the company expressed deep regret over the incident and underscored that data privacy is of the utmost importance.
For customers seeking more information or assistance, Renault has directed them to its official data privacy webpage or to contact its Data Protection Officer directly via email.
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