Calibrated Healthcare, LLC (“Calibrated”) recently filed a notice of a data breach with the Attorney General of California following the discovery of unauthorized access to certain files on its computer network. The Calibrated data breach has compromised sensitive information, including names, Social Security numbers, dates of birth, medical diagnoses and treatment details, health insurance information, and driver’s license numbers of numerous individuals.
The healthcare service provider has since commenced the process of notifying all affected individuals about the breach.
Calibrated Data Breach: Incident Overview
Calibrated Healthcare, known for providing administrative and clinical healthcare services to various entities across the United States, detected suspicious activity on its network on February 26, 2024. The company promptly took its systems offline and launched an investigation into the matter. The investigation revealed that an unauthorized individual accessed specific parts of the network between February 25 and February 26, 2024, during which certain files were likely copied without permission.
Upon discovering the data breach, Calibrated initiated a comprehensive review to identify the type of information affected and the individuals impacted. This review was completed recently, and the company began notifying customers on May 1, 2024. These customers were then assisted in notifying the potentially affected individuals about the data security incident.
Although there is no evidence that any personal information has been used for identity theft or fraud, the investigation revealed that specific data elements may have been compromised. The potentially impacted information includes details that are typically used in healthcare and billing processes. Individuals affected by this breach are urged to take necessary precautions to protect their information.
Calibrated’s Response and Remedial Measures
In the wake of this incident, Calibrated Healthcare has dedicated significant resources to securing its network, conducting a thorough investigation, and performing a detailed review of the relevant files. The company promptly notified its potentially affected customers and collaborated with them to ensure the swift dissemination of notifications to the impacted individuals.
As part of its ongoing commitment to data security, Calibrated is reviewing and enhancing its existing security policies and tools. The company has also implemented several measures to prevent future breaches, including:
- Strengthening network security protocols
- Conducting regular security audits and vulnerability assessments
- Enhancing employee training programs on data security best practices
To support the affected individuals, Calibrated Healthcare is offering 12 to 24 months of complimentary credit monitoring and identity protection services through Epiq. Those affected can activate these services by following the instructions provided in the notification letters.
Steps for Affected Individuals
Calibrated Healthcare encourages all individuals who received a notification to remain vigilant against identity theft and fraud. It is advised to regularly review account statements and monitor free credit reports for any suspicious activity or errors. Additionally, affected individuals should consider the following steps to protect their personal information:
- Enroll in Credit Monitoring Services: Activate the complimentary credit monitoring and identity protection services offered by Calibrated Healthcare through Epiq by following the instructions in the notification letter.
- Review Financial Accounts: Regularly check bank and credit card statements for any unauthorized transactions or discrepancies.
- Monitor Credit Reports: Obtain and review free credit reports from the three major credit bureaus (Equifax, Experian, and TransUnion) to identify any suspicious activity.
- Report Suspicious Activity: If any suspicious activity or potential fraud is detected, report it immediately to the appropriate financial institutions and credit bureaus.
- Place Fraud Alerts or Credit Freezes: Consider placing a fraud alert or a credit freeze on your credit file to prevent unauthorized access to your credit information.
Calibrated Healthcare has reiterated its commitment to safeguarding the personal information of its clients and customers. The company regrets any inconvenience or concern caused by this incident and assures that it is taking all necessary measures to prevent future occurrences.
For more information, affected individuals can contact Calibrated Healthcare’s dedicated response team through the contact details provided in the notification letters.