Case Study: Interflora Australia cuts contact centre calls by up to 20 percent – Marketing
Since enhancing its customer experience via its backend transformation, Interflora Australia has seen an up to 20 percent reduction in...
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Coles to build a third automated distribution centre – Hardware – Software
Coles Group will spend $880 million on a third automated distribution centre, this time based at Truganina in Melbourne’s outer...
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Optus’ alleged sales practices to land it in court – Telco/ISP
Optus Mobile is being sued by the competition watchdog over allegations it sold expensive services and devices to “hundreds” of...
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Google’s AI-fueled gains in cloud bode well for Amazon, Microsoft – Cloud
Google-parent Alphabet’s breakout cloud sales in the July-September quarter bode well for top cloud providers Microsoft and Amazon.com, and signal...
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Home Affairs digitises ‘authority to operate’ process for ICT systems – Security – Software
Home Affairs has digitised the process it uses to ensure relevant security controls are applied and kept up to date...
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NSW Premier’s Department CISO exits – Security – Training & Development
The NSW Premier’s Department is to start looking for a new CISO following the departure of Adam Smith. Smith joined...
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ANZ to set up group-wide data and analytics function, CDAO role – Financial Services – Software
ANZ Banking Group is setting up a group-wide data and analytics function and appointing a new C-level executive to run...
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Inside Intel, CEO Pat Gelsinger fumbled the revival of an American icon – Hardware
Pat Gelsinger took the reins as Intel CEO three years ago with hopes of reviving the American industrial icon. He...
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NSW desktop review finds dearth of data breach policies – Security
A large number of entities subjected to the NSW mandatory data breach notification scheme are yet to publish a data...
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Defence to expand its Vera M365 environment – Cloud
Defence is set to expand its use of Microsoft 365 services over the next three years, building on a pandemic-era...
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The Australian Ballet sets ops platform to improve coordination – Marketing
The Australian Ballet has deployed a platform to coordinate all the teams and behind-the-scenes work needed to bring a production...
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Iranian hacker group aims at US election websites and media before vote, Microsoft says – Security
An Iranian hacking group is actively scouting US election-related websites and American media outlets as Election Day nears, with activity...
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