The City of Middletown has released a new update as part of its ongoing cybersecurity restoration following the significant City of Middletown cyberattack that disrupted multiple municipal services earlier this year. The latest announcement, dated November 20, 2025, provides details on the resumption of utility billing, the status of delinquent accounts, and broader system recovery efforts.
As part of the continuing cybersecurity restoration process, Middletown officials confirmed that utility billing will restart in December. Because billing systems were offline for several months, the first bills will be based on estimated usage from the same period last year, plus an additional 25% to account for service charges accrued during the outage.
Flat-fee services, including refuse, stormwater, and toter charges—will also be back-billed in full and are expected to return to standard billing cycles in January 2026.
While the city aims to restore traditional meter readings, officials noted that a firm timeline is not yet available. Until systems are fully repaired, estimated billing will continue into early 2026. Once meter readings resume, actual usage during the outage will be calculated and spread across six billing cycles to minimize financial burden on residents.
Delinquent Accounts and Service Continuity
During the City of Middletown cyberattack, the city temporarily paused all utility shutoffs, including for accounts already delinquent before the incident. Shutoffs will now resume only for those pre-existing delinquent accounts.
Residents with outstanding balances will receive individual notices outlining payment options and steps to prevent service interruption. For support or questions, residents may contact the Utility Billing Office at (513) 425-7870.
City of Middletown Cyberattack: Ongoing System Recovery
In an earlier update on October 27, 2025, Middletown reported steady progress in restoring core systems. Phone lines, Wi-Fi, and city email accounts are now fully operational, allowing staff to return to regular communication channels with residents. However, certain departments continue to rely on temporary backup processes while the broader network rebuild continues.
The cyber event occurred in mid-August, prompting officials to immediately shut down affected systems and bring in third-party cybersecurity specialists to assist with secure restoration and forensic investigation.
Current Department-Level Impact
- Utility Billing: Still unable to generate new bills until system restoration is complete.
- Payments: Residents may continue paying previously issued bills via InvoiceCloud or at the City Building.
- Court Records: In-person court record searches remain available.
- Police Fingerprint Checks: Not currently available; residents may obtain checks from county, state, or federal agencies.
Data Impact and Ongoing Forensics
The city’s investigation into the cyber event continues with support from external cybersecurity experts. It remains unclear whether any resident data was affected. Officials emphasized that determining what information may have been accessed, and who may be impacted, is a complex, ongoing process. Should the investigation confirm exposure of personal information, the city will notify and assist affected individuals.
Middletown also confirmed that it is coordinating with federal, state, and local law enforcement agencies throughout the investigation. At this time, there is no evidence that compromised data has been used for fraudulent activity or identity theft.