Intimate products producer Tenga spilled customer data

Tenga confirmed reports published by several outlets that the company notified customers of a data breach.

The Japanese manufacturer of adult products appears to have fallen victim to a phishing attack targeting one of its employees. Tenga reportedly wrote in the data breach notification:

“An unauthorized party gained access to the professional email account of one of our employees.”

This unauthorized access exposed the contents of said account’s inbox, potentially including customer names, email addresses, past correspondence, order details, and customer service inquiries.

In its official statement, Tenga said a “limited segment” of US customers who interacted with the company were impacted by the incident. Regarding the scope of the stolen data, it stated:

“The information involved was limited to customer email addresses and related correspondence history. No sensitive personal data, such as Social Security numbers, billing/credit card information, or TENGA/iroha Store passwords were jeopardized in this incident.”

From the wording of Tenga’s online statement, it seems the compromised account was used to send spam emails that included an attachment.

“Attachment Safety: We want to state clearly that there is no risk to your device or data if the suspicious attachment was not opened. The risk was limited to the potential execution of the attachment within the specific ‘spam’ window (February 12, 2026, between 12am and 1am PT).”

We reached out to Tenga about this “suspicious attachment” but have not heard back at the time of writing. We’ll keep you posted.

Tenga proactively contacted potentially affected customers. It advises them to change passwords and remain vigilant about any unusual activity. We would add that affected customers should be on the lookout for sextortion-themed phishing attempts.

What to do if your data was in a breach

If you think you have been affected by a data breach, here are steps you can take to protect yourself:

• Check the company’s advice. Every breach is different, so check with the company to find out what’s happened and follow any specific advice it offers.
• Change your password. You can make a stolen password useless to thieves by changing it. Choose a strong password that you don’t use for anything else. Better yet, let a password manager choose one for you.
• Enable two-factor authentication (2FA). If you can, use a FIDO2-compliant hardware key, laptop, or phone as your second factor. Some forms of 2FA can be phished just as easily as a password, but 2FA that relies on a FIDO2 device can’t be phished.
• Watch out for impersonators. The thieves may contact you posing as the breached platform. Check the official website to see if it’s contacting victims and verify the identity of anyone who contacts you using a different communication channel.
• Take your time. Phishing attacks often impersonate people or brands you know, and use themes that require urgent attention, such as missed deliveries, account suspensions, and security alerts.
• Consider not storing your card details. It’s definitely more convenient to let sites remember your card details, but it increases risk if a retailer suffers a breach.
• Set up identity monitoring, which alerts you if your personal information is found being traded illegally online and helps you recover after.
• Use our free Digital Footprint scan to see whether your personal information has been exposed online.