While there’s often a ‘do more with less’ mantra in our challenging macroeconomic environment, organisations can achieve greater profits, heightened efficiency and improved employee satisfaction by looking at how they work.
Sha B, the managing director and founder of Work Perfect, says many organisations have implemented new tools and adopted new ways of working but that their processes have not changed along the way.
“Work Perfect has worked with many large companies to help them unlock profits they’ve been unable to realise because of inefficient processes. We run ‘Art of the Possible’ workshops to identify where profits reside but are held captive by inefficient processes.”
Process inefficiencies manifest in many ways. They can stifle innovation and lead to employee dissatisfaction. But, perhaps most importantly, time is lost. No amount of clever budgeting or funding can buy more time. When companies have more time, they can do things that were previously thought impossible.
Sha and his team at Work Perfect completed a successful project at McDonald’s. The company had a briefing process that was very well governed and very clearly defined but the tools they were using were not in line with the modern ways of working. This impacted McDonald’s ability to implement new product ideas quickly.
Work Perfect was able to save McDonald’s over 1200 hours per month on this process with payback coming in just three months. Almost 90% of employees preferred the new process, and needless internal emails were reduced by 20,000. New products, such as the Cheesy Jalapeno Pops that were recently introduced to the menu, are coming to market faster than ever before.
The time saved by McDonald’s because of this project resulted in the ability to do more. It can now consider & approve more ideas in the same amount of time which enables the company to react with greater agility to new opportunities and changing market conditions.
Similarly, one Australia’s largest payment providers with a banking license recently worked with the team at Work Perfect. Following an ‘Art of the Possible’ workshop, the company found ways to reimagine processes so efforts required to develop new product features could be tracked & costed effectively.
Sha says, “The idea was to get an understanding of what the C suite wants to achieve and what the organisation’s goals are. Then, find ways to make internal systems much more efficient so teams can get to outcomes in a more efficient manner.”
Research done by Work Perfect’s product partners, monday.com with Forrester has quantified the benefits of a well-executed enterprise implementation of monday.com. The research found that customers can save three hours per user per week. Other benefits include increased transparency and accountability and substantial reductions in project timelines and time to value. The research quantified significant revenue increases as companies can get products to market faster.
ASX listed B2B SaaS company ReadyTech is focused on the burgeoning education technology sector. The company wanted a more efficient project delivery process for its Small-to-Medium Enterprise (SME) clients but they were challenged by a lack of transparency, fragmented communication and the lack of a standardised template for project implementation.
Working with Sha’s team, the company undertook a full process mapping exercise that identified workflow automations to enhance efficiency.
“ReadyTech trusted us to help with its monday.com implementation. As a result, the company optimised service delivery and receives much better feedback from its customers because it’s able to react faster and with greater visibility. ReadyTech now delivers even better outcomes because of the alignment between people, processes and technology.”
Today’s business environment is exceedingly challenging. The pandemic changed employee expectations of what work could be like. Macroeconomic pressures are putting the squeeze on finances. And technology continues its inexorable march of change. For businesses to survive and thrive, they must ensure they unlock every piece of possible value from within.
Finding profits that are trapped inside inefficient processes enables organisations to unlock new opportunities to innovate, improve employee satisfaction and ensure they gain all possible value from the resources they have. Their next business opportunity might be lurking inside the business. Work Perfect helps businesses unlock those opportunities.