Microsoft is in the process of deploying a fix for a service degradation issue affecting Microsoft Teams users globally, which presents a “couldn’t connect to this app” error upon launching the desktop and web applications.
The problem, tracked under Microsoft reference TM1131505, stems from a recent update intended to enhance the platform’s user interface.
Users began reporting the issue on August 8, 2025. Upon starting Teams, they are met with an error message that prevents the application from loading correctly. While disruptive, Microsoft has confirmed a simple workaround that allows for continued use of the service.
Affected users can bypass the error screen by clicking on the “Activity” or “Chat” icons located in the left-hand navigation sidebar. This action successfully loads the application, restoring access to all functionalities.
Microsoft’s investigation into the incident identified the root cause as a recent change deployed to improve the left sidebar in Teams. According to the company’s service health notification, this update inadvertently “enabled an unoptimized code flow.”
This inadequate code is the direct cause of the connection error that appears during the application’s startup sequence, impacting a broad scope of users across organizations that rely on the collaboration platform.
As of the latest update on August 19, 2025, Microsoft announced that the deployment of the corrective patch is well underway. Approximately 25% of the global infrastructure has received the fix. The company is confident that the deployment will be completed and the issue fully remediated by its next scheduled communication.
The impact is classified as a service degradation, meaning the core service remains operational, albeit with a disruptive bug. This is not a security-related incident, and user data remains secure. The issue is confined to the initial loading sequence of the Teams desktop and web clients.
Microsoft has assured customers that it is working to resolve the problem as quickly as possible. The next formal update on the status of the fix is expected by Thursday, August 21, 2025, at 6:30 PM UTC. In the meantime, users experiencing the “couldn’t connect” error are advised to use the sidebar-click workaround to access their Teams environment.
Microsoft disclosed a significant remote code execution (RCE) vulnerability in its Teams collaboration software as part of its August 2025 Patch Tuesday updates.
The critical flaw, identified as CVE-2025-53783, could allow an unauthorized attacker to read, write, and even delete user messages and data by executing code over a network.
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