The City of North Miami has alerted the public to a possible cyber incident impacting its network systems, resulting in the closure of North Miami City Hall until further notice. The announcement of the North Miami City Hall cyber incident was made on the official City Hall website, emphasizing the ongoing investigation and efforts to secure the compromised systems.
“Our Information Technology team, along with local and federal authorities, are actively investigating the extent of the cyber incident. We are working to secure our systems and are committed to keeping the public informed. Updates will be provided as information becomes available,” reads the official notice.
Mayor Addressing North Miami City Hall Cyber Incident
Despite the disruption to City Hall operations, emergency response services, including the 9-1-1 call center, remain fully operational. The city assures residents that maintaining uninterrupted emergency services is a top priority. “Ensuring the safety and well-being of our community is our foremost concern,” the statement continues, underscoring the city’s commitment to public safety amid the cyber incident.
Mayor Alix Desulme took to X (formerly known as Twitter) to address the situation directly with residents. “Dear North Miami Residents, We know that many of you prefer to visit City Hall to conduct city business in person. Unfortunately, due to unexpected issues with our IT infrastructure, we cannot welcome in-person visitors at this time. Rest assured, we are working hard to address and resolve these challenges. Thank you for your understanding and patience,” he tweeted.
Earlier, on August 5, Mayor Desulme informed the public via X about the initial closure of City Hall due to the unforeseen IT infrastructure issues. “North Miami City Hall is closed on Monday, August 5, 2024, due to unforeseen circumstances affecting our city’s IT infrastructure. But service will be available via phone. Sorry for any inconvenience. Thank you for your understanding,” his tweet read.
For residents needing assistance, the City of North Miami has established a Community Hotline, available Monday through Friday from 8:00 AM to 5:00 PM, at 305-895-9804.
Additional North Miami City Hall Cyber Incident Updates
Public Meetings: The Special Magistrate Hearing scheduled for Wednesday, August 7, 2024, has been canceled due to the cyber incident.
North Miami Public Library: The North Miami Public Library remains open and fully operational. Early voting activities are not affected by the incident.
Development Services (Land Use Division and Building Division): The North Miami Building Division reopened to the public on Wednesday, August 7. Permit applications are being accepted, and plan reviews have resumed, except for those submitted online. Building inspections and inspection scheduling have also resumed. Land use services, including development permits, certificates of use, and business tax receipt processing and issuance, have resumed. However, application status updates for those previously submitted online are currently unavailable.
Neighborhood Services Department: All current code enforcement-related deadlines, fines, and hearings are postponed until further notice. Urgent matters, such as life and safety concerns, can be reported to the Neighborhood Services Department (NSD) for case-by-case evaluation. NSD can be reached via email at [email protected].
Parks and Recreation: All special events and programming facilitated by the North Miami Parks and Recreation Department will proceed as scheduled. At this time, only cash payments for Parks and Recreation programming are being accepted. Payments can be made in person at the Parks and Recreation Administrative Office (Scott Galvin Community Center) located at 1600 NE 126th Street, North Miami, FL 33181, and the Penny Sugarman Tennis Center located at 1795 San Souci Boulevard, North Miami, FL 33181.
MOCA North Miami: The Museum of Contemporary Art (MOCA) North Miami’s summer camp and regular operations will continue as planned. MOCA North Miami is open to the public during regular business hours.
NoMi Golden Silver Seniors: NoMi Golden Silver Senior Programs and activities will continue as scheduled.
NoMi Food Pantry: The operations of the NoMi Food Pantry will proceed without interruption.
Passport Services: All scheduled passport services through the North Miami City Clerk’s Office are postponed until further notice.
As the investigation into the cyber incident progresses, the City of North Miami remains dedicated to transparency and keeping the community informed. Regular updates will be provided as new information becomes available, ensuring that residents are kept abreast of developments and can continue to access critical services.