Rostering and other personnel systems covering more than 36,000 Queensland emergency services staff are to get a major uplift, under a tender released yesterday.
The tender seeks a single software-as-a-service system, first for the Queensland Ambulance Service, but for eventual rollout to Queensland Fire and Emergency Services, Queensland Corrective Services, and Queensland Police.
The tender covers rostering, time tracking, and attendance, and is looking for a solution provider, an implementation partner, and ongoing managed support.
The complexity of the task facing Queensland’s Customer and Digital Group is seen in the requirements for Queensland Ambulance Services.
It currently uses four systems for rostering alone, with the tender documents identifying QASii, Area Manager, a Rosters Portal, and “various Excel templates”.
Time tracking is handled by the eTimesheet application, “complemented by manual processes and Aurion ESS for specific categories of employees”.
As well as the standard requirements like roster creation, time management, leave management and award interpretation, the tender says the winning solution should allow “for necessary customisations to meet specific agency needs.”
System components will include “a responsible and accessible front end” that supports a variety of browsers and devices, with tailored views and functions for different user groups; a cloud-based database; and integration modules supporting connection to external systems like payroll and HR management tools.
Ultimately the same system will also be deployed to 5230 users at Queensland Fire and Emergency Services, 7320 at Queensland Correctional Services, and more than 17,000 at Queensland Police.