“Ring cameras hacked”? Amazon says no, users not so sure

In the last week, countless Amazon Ring users on TikTok, Reddit, and X have been saying they believe their Ring cameras were hacked starting May 28.

Many posted screenshots of their accounts, showing multiple unauthorized device logins, making these claims hard to ignore. Forbes looked into the issue and even the journalist found several logins on his own device.

However, on Friday Ring claimed it’s just a minor issue with the displayed date:

“We are aware of a bug that incorrectly displays prior login dates as May 28, 2025.

Visitors who go to Ring’s site are shown the following (correct at the time of writing):

“We are aware of an issue where information is displaying inaccurately in Control Center. This is the result of a backend update, and we’re working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts.”

This message was posted on Friday, July 18. We spoke to one user who let us know that, as of Monday morning (July 21), he was unable to log in through the website. He was, however, able to log in through the app and saw no May 28 logins.

So, what’s Ring claiming here? That it did an update and messed up the database? In a later message it claimed:

“Ring made a backend update that resulted in prior login dates for client devices to be inaccurately displayed as May 28, 2025, and device names to be incorrectly displayed as ‘Device name not found’.“

But if you look at any of the plethora of screenshots, you’ll see that there are plenty of device names displayed.

The Ring software release notes show no updates for the doorbells on or around May 28, so we think it’s safe to assume that Ring is right about it being a backend update that caused this.

There is one other thing that’s interesting in this puzzle. On July 17, founder and now CEO Jamie Siminoff announced some drastic changes. Siminoff reinstated Ring’s original mission statement, “Make neighborhoods safer,” which might suggest the business is going back to its founding identity as a crime prevention tool.

Before Siminoff came back as CEO he wasn’t working for Ring, and in that time the company leaned into a more community-focused brand, distancing itself from the surveillance tool image. Last year, the company discontinued “Request for Assistance,” a feature that allowed law enforcement officers to ask people for camera footage through Ring’s Neighbors app. At the time, the company said it would only let police request footage during “emergencies.”

However, in April, Ring announced a partnership with Axon that effectively reintroduces video sharing with law enforcement.

The two issues could be completely unrelated, but reintroducing this functionality does sound like it would need a backend update.

Either way, Amazon will not be happy about this issue, shortly after having to warn over 200 million Prime customers that their accounts are under attack.

Worried your Ring camera has been hacked?

Again, we should reiterate that Ring says that its cameras have not been hacked. However, if you’re worried, there are some things you can do:

• Since there is no evidence of an actual breach yet, the best thing to do for now is wait and keep an eye on the updates by Ring about this issue.
• In the Ring app’s Control Center, check the list of authorized devices that have access to your account and remove any unfamiliar ones.
• If you’re worried about unauthorized access and you have an alternative camera or can cope without one for a bit, you could temporarily disable your Ring doorbell and/or cameras until we hear more on the situation.
• Consider resetting your Ring account password using a strong, unique password that you have never used before and enable two step verification. There’s no harm in doing this so you may as well take this extra security step.
• Phishers and other scammers might try to take advantage of the situation by sending you emails or messages hoping to get you to click or hand over personal details. If you receive a message that appears to come from Ring, double check via another means that it really is from Ring.

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