UnitingCare Queensland is improving access to data and quality-of-care outcomes across four of its hospitals following the replacement of a legacy integration platform.
The health and community services provider has around 26,500 staff and volunteers working across four private hospitals and 47 residential aged care facilities.
General manager of digital engineering Mike Hopkins said the team used the Boomi platform to replace its former system, helping it deliver scalable services for everything from radiology, pathology, and maternity, to government claim services, statutory reporting and food services.
It has around 110 integrations implemented to date.
“If you think of all the changes in healthcare that are happening, on one end of the spectrum, you’ve got old systems, [and on the other] you’ve got new systems,” he told a recent Boomi World Tour event in Sydney.
“They’ve got to come together coherently.”
Hopkins said the not-for-profit wanted more consistency, better performance and reliability from its integration platform.
This, he said, would encourage usage but also have a “material” impact “from a care point of view.”
A key use case for the platform is data movement. Hopkins said that the organisation is “definitely asking for a lot more insights” as a result of its work.
“Now we can get this data – we have this system coherently passing the data through to multiple destinations,” he said.
Hopkins predicted improvements both for UnitingCare Queensland’s data and analytics capabilities as well as dashboards.
“This was operationally the need that they had immediately,” he said.
“Where it goes next is using that information extensively.”
Hopkins said that the organisation is also “discussing” potential use cases for AI across multiple different scenarios.
“It’s going to pop up in lots of different ways,” he said. “We’re just getting ready for it, essentially.”