Category: ITnews

Optus brings GenAI into frontline ops
03
Nov
2025

Optus takes on 450 staff to address triple zero crisis

Optus chief Stephen Rue has introduced drastic changes across the telco’s call centre and network management divisions in a bid…

ACIC launches fingerprint matching into the cloud
03
Nov
2025

ACIC launches fingerprint matching into the cloud

Australia’s lead criminal intelligence agency, ACIC, has completed a $40 million project to move its national fingerprint identification system into the…

Westpac finishes replanning its Unite tech transformation
03
Nov
2025

Westpac finishes replanning its Unite tech transformation

Westpac has replanned its Unite technology simplification program, bringing forward some activity and investment while pushing the expected completion date…

Fair Work Ombudsman quietly shuts critical technologies board
03
Nov
2025

Fair Work Ombudsman quietly shuts critical technologies board

The Fair Work ombudsman has quietly dismantled its Critical Technology Projects Board after fewer than four years in operation. The…

Optus fast-tracks network operations insourcing from Nokia
03
Nov
2025

Optus fast-tracks network operations insourcing from Nokia

Optus has revealed that it will accelerate plans bring network functions currently outsourced to Nokia back in-house in response to…

NSW auditor: 'extra agency-led AI policies needed'
02
Nov
2025

NSW auditor: ‘extra agency-led AI policies needed’

Artificial intelligence is proliferating in NSW government with 357 different tools found to be in use across 21 of 26 of…

Vocus receives government nod for TPG Telecom deal
02
Nov
2025

Samsung triple zero firmware issue set to grow as inquiry nears

Samsung phones with firmware settings that stop them making emergency calls are poised to grow in number with iTnews now…

Suncorp creates a
31
Oct
2025

Suncorp creates a “clear execution roadmap” for agentic AI

Suncorp has commenced “full-scale delivery” of agentic AI into its operations, predicting it will allow the insurer to “completely re-imagine”…

Building a Safer, Smarter Future for NFPs Through Technology Integration
31
Oct
2025

Building a Safer, Smarter Future for NFPs Through Technology Integration

Budgets are often tight which creates challenges when it comes to achieving compliance with increasingly complex cybersecurity obligations. Many of…

Qantas' digital and customer head steps down
30
Oct
2025

Qantas’ digital and customer head steps down

Qantas’s chief customer and digital officer ‌Catriona Larritt will step down by the end of December, according to an internal…

Palantir sues engineers who left to form 'copycat' AI firm
30
Oct
2025

Palantir sues engineers who left to form ‘copycat’ AI firm

Palantir Technologies has sued two of its former senior engineers, accusing them of using the software company’s secret information to…

Services Australia to
30
Oct
2025

Services Australia to “uplift” child support online account platform

Services Australia will deliver a “full digital platform uplift” to the online account system used for accessing child support by…