Aged Care Quality and Safety Commission has overhauled its workflow automations allowing it to act with speed and agility as it aims to keep up to date with evolving regulations and legislation.
The national regulator of aged care services was formed following a royal commission established in 2018, however inherited some systems from prior entities.
Chief digital officer Tristan Cox told Digital Nation that an “enterprise-level planning exercise” was conducted to determine a path forward with technology, supported by people and process elements.
“Obviously, technology itself was critical but needed to be implemented in the context of the people and processes that would enable and utilise those technologies to achieve outcomes,” Cox said.
The commission also wanted technology that could be “built and maintained largely by APS-salaried positions and therefore be low-code, intuitive and demonstrably secure.”
It has since purchased Workato to connect “key information systems” and to “pipeline data from various systems into our Snowflake data lakehouse”, and stood up a Pega-based system for case management.
On Workato, Cox said it supported the commission’s need for speed and agility, “but more importantly it governs the orchestration of data movements, both internally and externally, which is rigorous and responsive.”
With strong “foundational enterprise capabilities” around security and data, the commission could now start to “look at more advanced technologies in automation and artificial intelligence”, Cox said.
AI itself had also had time to mature, and Cox suggested the time is now right for the commission to “actively start to look at what benefits it might (safely) bring to our [organisation].”
Cox said the technology platforms should help the commission to “keep pace with evolving technologies and government demands”.
“We think this kind of future-focused flexibility will offset the unknowns that may emerge over time and keep the platforms fit-for-purpose over a much longer time period than our legacy platforms,” he said.