Case study: NGM Group plots next steps for better agent experience – Emerging Tech
Newcastle Greater Mutual (NGM) Group plans to expand its AI capabilities in 2025, following a contact centre overhaul. The overhaul saw the group create an…
Newcastle Greater Mutual (NGM) Group plans to expand its AI capabilities in 2025, following a contact centre overhaul. The overhaul saw the group create an…
P&N Group is taking a “conservative approach” to AI applications as it evaluates the potential introduction of AI-powered agents to aid customer and staff experience.…
The Vim text editor vulnerability CVE-2025-27423 is a high-severity issue that allows for arbitrary code execution via malicious TAR archives. Affecting Vim versions prior to…
Apple has filed a legal appeal against a secret Home Office order to provide ‘back door’ access to its users encrypted data in a case…
A critical evolution of the CVE-2024-7014 vulnerability, originally patched in July 2024, has resurfaced with updated tactics to bypass security measures. Dubbed Evilloader, this new…
The government has for the first time drawn up an official definition of an Australian business as part of new federal procurement guidance. To qualify…
The U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC) announced sweeping sanctions today against Behrouz Parsarad, an Iran-based cybercriminal identified as the…
Regulators’ increasing focus on cybersecurity is forcing executives and board members to implement and demonstrate robust security practices – but with cloud migrations significantly complicating…
The U.S. Cybersecurity and Infrastructure Security Agency (CISA) issued an urgent alert on March 4, 2025, adding three critical VMware vulnerabilities to its Known Exploited…
Teachers Mutual Bank Limited (TMBL) has appointed former Australian Securities Exchange (ASX) technology leader Dan Chesterman as its new CIO. Dan Chesterman He is set…
Google has informed Australian authorities it received more than 250 complaints globally over nearly a year that its artificial intelligence software was used to make…
China-linked APT Silk Typhoon targets IT Supply Chain Pierluigi Paganini March 05, 2025 Microsoft warns that China-backed APT Silk Typhoon linked to US Treasury hack,…