The investigation conducted by California Water Service (Cal Water) into the recent cyberattack claimed by the Iranian hacker group Handala found no evidence of activity in the water utility’s operational technology (OT) environment.
Handala, which claims to be a hacktivist collective but is widely believed to be a front for Iranian government hacking operations, said it could have disrupted the water supply after gaining access to Cal Water systems but decided not to do so. The statement suggested that the hackers had gained deep access to industrial control systems (ICS).
The threat actor leaked 5 GB of data allegedly taken from Cal Water systems. Cybersecurity analysts discovered personal information in the published files and found evidence that a customer billing system and an internal application may have been compromised.
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Cal Water, one of the largest investor-owned water utilities in the United States, has hired cybersecurity experts, including Google’s Mandiant unit, to assist with the investigation into the cybersecurity incident.
In a statement to SecurityWeek, Cal Water said, “Based on its investigation, Mandiant has confirmed that the threat actor activity was limited to unauthorized access to a small number of specific user accounts within two third-party service provider platforms.”
It added, “Mandiant did not identify evidence of threat actor activity in Cal Water’s internal information technology or operational technology environments.”
“The investigation determined that the threat actor accessed one active customer’s online Cal Water account using stolen user credentials. The customer account did not provide access to the billing system, and no payment information was compromised. The threat actor also accessed an external, third-party web site related to a GPS location correction tool; however, the website does not contain any confidential or sensitive information.”
The organization concluded, “We appreciate the collaboration and support our state and federal government partners provided throughout the investigation, and we will continue to work to maintain the security of our systems and data from malicious actors.”
The water sector continues to be a prime target for threat actors due to its heavy reliance on legacy systems and often inadequate cybersecurity measures.
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