Northcott to explore AI summarisation
Northcott is looking to use AI to summarise information in customer files and to improve accessibility and support for both staff and customers. Tara Ozturk,…
Category: ITnews
Transport for NSW restructures tech division
Transport for NSW has restructured its technology division, creating a new ‘Group Technology’ unit as part of a push for a “more centralised and strategic…
A smarter way to plan: ending development delays for Australians
As Australia races to meet ambitious housing targets, a quiet crisis is playing out in council offices across the country. Council planning systems—often the bottleneck…
China blamed after cyberattack hits Czech Republic
The European Union has said it stands in solidarity with the Czech Republic after the country identified China as being responsible for a “malicious cyber…
City of Sydney’s HR uplift to help career management
The City of Sydney’s has “reinvigorated” its SAP SuccessFactors deployment, helping it drive a more personalised approach to its staff career management. Chief of people…
Westpac pilots AI to analyse inbound call content
Westpac is piloting AI to help its scam and fraud support team process and analyse the information a customer is telling the bank about a…
BHP sets up AI hub in Singapore
BHP will establish an ‘Industry AI Hub’ in Singapore this month to explore applications across the miner’s core operations. The company said in a statement…
Salesforce to buy Informatica for US$8 billion
Salesforce will buy Informatica for about $8 billion ($12.4 billion), betting on the data management platform to sharpen its competitive edge in the booming artificial…
Cricket Australia to deploy SD-WAN, Teams Calling
Cricket Australia is set to deploy an SD-WAN backed by Aussie Broadband fibre, connecting all its offices and sites nationwide. The national domestic cricket governing…
Telstra to move away from ‘best effort’ connectivity, let users tweak attributes
Telstra will use the next five years to move away from offering ‘best effort’ connectivity services, instead tailoring services to customer needs and pricing them…
Telstra InfraCo trials AI to reduce reactive truck rolls for power issues
Telstra Infraco has revealed an AI project that is helping the telco reduce reactive truck rolls to deal with power issues, saving “thousands of dollars”…
Services Australia refines public data to guide external AI use
Services Australia is wary of how external AI tools are consuming and referencing its information, with targeted adjustments being made to information management and presentation.…