Service NSW appoints interim chief digital officer
Service NSW has named Howard Trang as its acting chief digital officer, following the departure of predecessor Dr Christina Igasto in May. Howard Trang (Image…
Category: ITnews
AWS to create division of ’embedded’ AI engineers
Amazon is creating a new division under its Amazon Web Services cloud unit employing so-called forward-deployed engineers who embed with customers to help them more…
Blackmores looks to knowledge graph to ground future agentic AI tools
Blackmores Group is starting to use knowledge graph technology to ground AI tools that could help healthcare professionals recommend supplements to patients. Head of the…
Vic TAFEs set for “common” student management platform
Victoria TAFE Network is poised for a major digital transformation, potentially migrating all of its 11 institutes onto a single student management system. The education…
Vocus to invest $500 million in new fibre builds
Vocus has revealed plans to invest $500 million in thousands of kilometres of new fibre capacity routes comprising a new digital infrastructure platform for AI…
Apple is releasing updates early in response to AI cyber security concerns
Apple is pushing forward a series of software updates that would previously have been bundled with a new version of its iOS operating system, making…
Soaring bills reshape how businesses choose AI models
Silicon Valley’s powerful and pricey AI models have been a necessity for businesses looking to future-proof themselves. But now a growing number of tech CEOs…
Bendigo Bank aims to have Australia’s “first agentic SOC”
Bendigo Bank is making significant changes to its security operations, re-platforming to a single technology stack and building what it speculates is Australia’s “first agentic…
AI voice agents and the human touch: A new playbook for SME customer engagement
Customer expectations don’t end when business hours do, which is why delivering a fast, always-on customer experience (CX) has traditionally required large call centres and…
Delivering healthcare AI success with sound foundations and a systemic approach
Modern healthcare decision-making relies on data. However, until now, fragmented systems and legacy technologies have compromised the quality of data that health professionals rely on…
How CIT & Cisco Put Students at the Centre of Campus Design
When the Canberra Institute of Technology moved to its new Woden campus, the institution found itself with challenge of accommodating the same number of students…
Woolworths to remake its ‘Everyday’ chatbot into an agentic loyalty assistant
Woolworths is shaping to upgrade the ‘Mandy’ virtual assistant used in its ‘Everyday’-branded loyalty, mobile and insurance businesses with agentic technology. (L-R) Katharyn Moger and…