Who owns your brand’s AI reputation?
Many marketing teams have spent 2026 explaining the same chart to their executives. Organic traffic is down, inbound leads have followed, and the search rankings…
Category: ITnews
Telstra deploys AI agent to help it meet customer service guarantee
Key points Telstra is using Salesforce-powered Agentforce AI agents to help meet its customer service guarantee obligations, with more use cases planned. An interim service…
ATO culture keeps a cap on agentic AI ambitions
Key points The ATO believes agentic AI might only be needed for a small portion of an end-to-end process, with re-engineering, automation and machine learning…
New malware lets commercial AI models call the shots: Talos
Cisco Talos threat researchers have unearthed what they say is credential-stealing malware for Microsoft Windows that hands tactical decisions to a group of commercial artificial…
Meta testing a ‘human concierge’ for its new personal AI agent, Muse
Meta has been testing a “human concierge” for its new personal AI assistant, Muse, which entails having human contractors quietly handle some of the phone calls…
Poor data sharing undermining EU cyber defences
Efforts to combat cyberattacks across the European Union are being undermined by member states’ failure to share enough information on the incidents, the European Court…
Australia’s Firmus to launch $7 billion IPO on October 6
Australian data centre operator Firmus will launch its initial public offering on October 6, according to a term sheet reviewed by Reuters, seeking to raise…
Beware DPRK job scams, ASD warns, but won’t confirm local impact
Key points ASD has joined Japan, Germany and the US in warning that North Korean actor WaterPlum, also known as Contagious Interview, poses as recruiters…
Security researcher says don’t install Meta’s Muse AI assistant
Key points Patrick Wardle has published proof-of-concept code for a zero-day, dubbed “not-a-mused”, that can turn Meta’s Muse AI assistant into a backdoor. An undocumented…
Suncorp Group brings AI into its risk function
Suncorp Group is progressively incorporating AI into its internally-focused risk systems, with early use cases targeting data capture around operational incidents and consumption of risk…
Anglicare Victoria secures its AI adoption
Anglicare Victoria is embracing the adoption of AI to support its community and care services work, with a mix of guardrails, usage guidelines, education and…
ASD says prompt injection in AI cannot be fixed
The Australian Signals Directorate (ASD) has issued new guidance aimed at enterprises, saying a central security weakness in agentic artificial intelligence (AI) cannot be resolved…