AI to streamline ATO contact centre operations
The Australian Taxation Office is looking to AI technology to help it handle up to 20 million interactions processed by its contact centre each year…
Category: ITnews
SUBCO reveals first Australia-US direct undersea cable to go live late 2028
SUBCO will build a new undersea fibre cable linking Australia directly to the US within two years to meet an expected surge in demand for capacity…
Macquarie Bank unveils customer-facing ‘Q’ AI agent
Macquarie Bank customers will be able to use a new AI support agent to interact with the financial institution’s services around the clock, to perform…
Restructure hits Vic Police’s senior tech executive ranks
The roles of several senior technology executives in Victoria Police, including its chief digital officer Dr Steve Hodgkinson, are in doubt following a recent restructure…
Microsoft releases fix for flawed January security update
Microsoft has released fixes for a set of flawed January 2026 security updates that caused authentication and power management issues for some users. The updates are…
Starlink faces high-profile security test in Iran crackdown
Iran’s crackdown on dissidents is shaping up as one of the toughest security tests yet for Elon Musk’s Starlink, which has served as a lifeline…
OpenAI to test ads in ChatGPT
OpenAI said it would start showing ads in ChatGPT to some US users, ramping up efforts to generate revenue from the AI chatbot to fund…
Dept of Industry reviews its extended ERP stack
The Department of Industry, Science and Resources is set to review its enterprise resource planning (ERP) stack, coinciding with the mid-year renewal of its contract…
RMIT University’s longtime CDAO leaves
RMIT University’s chief data and analytics officer of six-and-a-half years Nonna Milmeister has left with a search for her replacement set to commence shortly. Milmeister…
Single Windows image drove RedVDS disposable cybercrime server business
A criminal enterprise used a single base Windows Server 2022 cloud image to create a large amount of virtual dedicated servers (VDS), which were then…
Australia social media ban hits 4.7 million accounts
Social media companies have collectively deactivated 4.7 million accounts belonging to Australian teenagers just a month after a world-first ban on under‑16s took effect, the…
ACMA tries to source unfixable Samsung handsets
The Australian Communications and Media Authority (ACMA) is trying to source end-of-life Samsung devices that are being blocked from networks due to triple zero calling…