Australian Gas Infrastructure Group in second phase of CRM transformation
Australian Gas Infrastructure Group is entering the second phase of a CRM transformation, with an end goal of establishing a more connected, transparent and proactive…
Category: ITnews
GIO deploys ‘Postie Pat’ to streamline offshore claims routing
GIO is using a digital assistant to help its Australia-based claims teams correctly route work to an offshore centre for processing without breaching local data…
Home Affairs taps ex-Microsoft exec to lead AI development
Home Affairs has hired former Microsoft executive Rishi Nicolai to accelerate the development of artificial intelligence across its operations. Nicolai spent 13 years at Microsoft in…
UK police arrest man over hack that affected European airports
British police said a man had been arrested as part of an investigation into a ransomware attack against Collins Aerospace, owned by RTX, which knocked…
Optus says traffic not diverted away from firewall before upgrade
A firewall upgrade at Optus that caused Triple Zero calls to fail for 13 hours did not follow internal traffic routing guidance and processes. CEO…
Researchers uncover polished ShadowV2 DDoS-as-a-service cloud botnet
Cyber security researchers have uncovered a sophisticated distributed denial-of-service (DDoS) operation that they say blurs the line between traditional malware and modern software-as-a-service (SaaS) platforms.…
US Secret Service seizes New York City SIM farm near UN
The political protection agency of the United States, the Secret Service, said it has dismantled a network of electronic devices in multiple locations in New…
NAB wants more customers onboard with AI
NAB’s retail banking executive says there is still work to do to convince customers of the merits of incorporating more AI into processes and operations,…
DFAT targets cloud migration under ‘discrete’ $106m uplift program
The Department of Foreign Affairs and Trade (DFAT) has kicked off the first steps of a multi-year cloud transition as part of a broader $106…
Jaguar Land Rover cyberattack shutdown to hit four weeks
Britain’s biggest carmaker Jaguar Land Rover is extending the closure of its factories until October 1 following a cyberattack in early September that has left…
Google’s revised AI safety framework adds manipulation protection
Google’s DeepMind division has revised its artificial intelligence (AI) safety framework, introducing new protections against manipulative AI systems, and expanding the oversight of internal deployments.…
ACMA proposes digital ID for prepaid mobile SIM verification
Australian telcos could soon accept Digital ID to verify the identity of prepaid mobile phone users under a proposal floated by the Australian Communications Media Authority. If…