Iberia Líneas Aéreas de España has disclosed a significant security incident involving unauthorized access to systems operated by an external service provider.
The breach has exposed sensitive personal information belonging to the airline’s customers, including names, email addresses, and Iberia Club loyalty program identification numbers.
According to the airline’s official notification, the unauthorized access occurred through systems maintained by one of their external providers.
Despite implementing multiple security measures, Iberia detected anomalous activity that revealed unauthorized access to customer data.
The investigation remains ongoing, with authorities and external service providers currently examining the scope and nature of the compromise.
The airline emphasized that due to security protocols implemented in their infrastructure, there is no evidence that unauthorized access extended to Iberia’s internal systems.
Additionally, Iberia confirmed that banking card information and associated digital wallet data remained unaffected by the incident.
The airline’s security systems successfully prevented the breach from escalating to critical banking infrastructure.
Iberia has activated its security protocols and initiated comprehensive investigations into the incident.
The airline has implemented necessary technical and organizational measures to contain the situation and prevent future occurrences.
As part of their response efforts, Iberia has notified the relevant authorities about the security incident.
The investigation continues with coordination between the airline and its service providers to fully understand the extent of the compromise.
Customers whose data may have been affected will receive a verification code via email associated with their Iberia accounts.
This code is designed to confirm any account access changes initiated by users. The airline is continuously monitoring its systems to detect any suspicious activities.
It has activated additional security controls to protect customer information. Iberia has established a dedicated support channel for concerned customers.
Customer service representatives are available to address concerns and provide guidance on protective measures.
The airline reported that as of the notification date, there is no evidence of fraudulent activity resulting from the breach.
However, Iberia recommends customers remain vigilant and monitor their communications for any suspicious activity.
This incident highlights the evolving cyber threats targeting the aviation industry, where customer data stored by service providers remains a significant vulnerability.
Iberia’s proactive response and emphasis on securing customer financial information demonstrate the airline’s commitment to protecting passenger privacy and maintaining operational security amid modern cybersecurity challenges.
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