Microsoft 365 users have reported a troubling issue in which email messages containing images are incorrectly flagged as malware and subsequently quarantined.
This incident, identified as Issue ID: EX873252, has sparked widespread concern among businesses and individual users who rely on Exchange Online for their daily communications.
Incident Overview
The problem, categorized as a service degradation incident, affects Exchange Online, a key component of Microsoft 365.
Users have noticed that legitimate emails containing images are mistakenly identified as threats, leading to disruptions in communication.
This has raised alarms, particularly for businesses that depend heavily on email for client interactions and internal communications.
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Microsoft has acknowledged the issue and assured users that they are actively working on a resolution.
However, the exact timeline for when the service will return to normal remains unclear, leaving users uncertain.
User Impact and Concerns
The incorrect flagging of emails has led to significant inconvenience for users. Many have expressed frustration over the inability to access essential communications and attachments.
Businesses, in particular, are feeling the strain as the issue hampers their operations and client relations.
The incident highlights the growing challenges in balancing cybersecurity measures with user accessibility.
Microsoft has advised users to remain patient as they work towards a solution. In the meantime, affected users are encouraged to check their quarantine folders regularly and manually release any emails that have been incorrectly flagged.
Microsoft has acknowledged the service degradation and is prioritizing resolving this issue. They have deployed teams to investigate the root cause and are implementing measures to prevent similar incidents in the future.
While the exact timeframe for a fix is not specified, Microsoft is committed to restoring regular service as swiftly as possible.
As the situation develops, users are advised to stay updated through official Microsoft channels for the latest information and guidance on managing the impact of this incident.
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