Microsoft Copilot, the AI tool many businesses use daily, is facing significant problems today. Users in the United Kingdom and parts of Europe are reporting that they cannot access the service.
Others say that even if they can log in, many features are broken or not working correctly.
Microsoft has confirmed the problem. On their official status page, they posted an update acknowledging the trouble.
They stated, “We’re investigating an issue in which users in the United Kingdom may be unable to access Microsoft Copilot, or experience degraded functionality with some features.”
The company has assigned a specific tracking code to this incident: CP1193544. IT administrators can use this code in the Microsoft 365 Admin Center to find the latest notes and technical details.
The outage seems to be hitting different users in different ways:
- Total Access Failure: Some people cannot open Copilot at all. The page may not load, or they might see an error message saying the service is unavailable.
- Broken Features: For those who can get in, specific tools are failing. This might mean the AI doesn’t reply to prompts, cannot summarize documents, or fails to generate text and images as requested.
This disruption is causing headaches for companies that rely on Copilot for their daily tasks. Employees who use the tool to write emails, analyze data, or organize meetings are finding themselves stuck.
With Copilot integrated deeply into Microsoft 365 apps like Word and Teams, a glitch like this can slow down work across an entire office.
If you are having trouble, you are not alone. Microsoft is currently working on a fix, though they have not said precisely when it will be ready.
Regular users should try again later or switch to manual methods until the AI service is back online.
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