Microsoft has resolved a persistent issue that caused classic Outlook to freeze or hang when users attempted to copy text using the Ctrl+C shortcut.
The problem, which primarily affected Microsoft 365 customers using Current Channel Version 2409 (Build 18025.20096) or higher, was particularly troublesome for users of languages requiring an Input Method Editor (IME).
The Outlook team has successfully implemented a fix, which is now being rolled out across various channels. Beta Channel users can already access the solution in Version 2501 (Build 18410.15040).
For those on the Current Channel Preview, the fix will be available in Version 2510 (Build 18429.20000) later this month. Current Channel users can expect the update in Version 2501 (Build 18429.20000) around January 27, 2025, while Monthly Enterprise Channel users will receive it on March 11, 2025.
This resolution comes as a relief to many users who have been grappling with productivity issues due to the bug.
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Microsoft Fixes Outlook Client Freeze Issue
The freezing problem was particularly disruptive, as it would occur whenever text was selected in a classic Outlook email and the copy shortcut was used, rendering the application unresponsive for extended periods.
For users who cannot immediately access the update, Microsoft has provided temporary workarounds. One option is to configure Windows to revert to a previous version of the Input Method Editor.
This can be done by accessing the IME settings through the Windows Settings app and enabling the “Use previous version of Microsoft IME” option.
Alternatively, users can revert Outlook to a build prior to Version 2409. This can be accomplished by using the Command Prompt to run specific commands that downgrade the Office installation.
The fix for this Outlook issue is part of a broader set of updates for Microsoft 365 Apps. These updates, which began rolling out on January 7, 2025, include various improvements and bug fixes across the Office suite.
Microsoft’s prompt response to this issue underscores the company’s commitment to maintaining the stability and functionality of its productivity tools. As always, users are encouraged to keep their software up to date to benefit from the latest fixes and improvements.
For those still experiencing issues or seeking more information, Microsoft provides detailed support through its official channels and community forums. Users can find comprehensive guides and troubleshooting steps on the Microsoft Support website.
As the fix continues to roll out, Microsoft 365 users can look forward to a smoother, more reliable Outlook experience, free from the frustration of unexpected freezes during routine copy operations.
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