National Bank of Canada online systems down due to ‘technical issue’

National Bank of Canada online systems down due to 'technical issue'

National Bank of Canada (Banque Nationale du Canada), the sixth largest commercial bank of Canada is currently experiencing a widespread service outage affecting its online banking and mobile app platforms.

Social media reports suggest that the issues began earlier this morning, with customers encountering a “maintenance” message when attempting to access their accounts via online banking on web and banking app.

Headquartered in Montreal, NBC (BNC) serves more than 2.4 million personal banking clients and employs over 30,000 staff across Canada.

National Bank customers experiencing widespread outage

Users visiting the National Bank’s online banking website, app.bnc.ca, are being redirected to a “Maintenance in progress” placeholder page this morning:

National Bank of Canada website showing maintenance message
National Bank of Canada website showing maintenance message
(BleepingComputer)

In tests by BleepingComputer, the mobile app is also inaccessible as of earlier this morning:

National Bank mobile app down
National Bank of Canada’s mobile app down
(BleepingComputer)

At this time, it is unclear what caused the outage or when services will be fully restored.

Needless to say, the unavailablility of mobile banking services has left customers wondering: 

 

BleepingComputer has approached the bank to learn about what is causing the outage. The bank is currently investigating the issue:

This is a developing story…

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