Omni Hotels & Resorts has revealed that it was the target of a recent cyberattack, which resulted in the theft of customer information.
The hospitality giant has been working closely with a leading cybersecurity response group to investigate the incident and mitigate the impact on its guests.
Limited Customer Data Compromised
According to the company’s statement, the attack has impacted a subset of Omni’s customers.
The stolen data includes customer names, email addresses, mailing addresses, and information related to the company’s Select Guest Loyalty program.
The compromised data does not include sensitive financial information, such as payment details or social security numbers.
Omni Hotels & Resorts has reported the matter to law enforcement and is collaborating with cybersecurity experts to address the situation.
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The company has taken swift action to shut down its systems and contain the data breach, with most of its systems now restored to full functionality.
Commitment to Guest Experience and Security
Despite the disruption caused by the cyberattack, Omni Hotels & Resorts has remained committed to maintaining its exceptional guest experience.
The company has continued to welcome guests and accept new reservations online and through its customer care center.
In a statement, Omni emphasized its dedication to the security of its systems and data, stating, “We take the security of our systems and data very seriously, and while this remains an ongoing investigation, Omni continues to collaborate with a leading cybersecurity response group and deploy all available resources to address the situation.”
The hospitality industry has been a frequent target of cyberattacks in recent years, underscoring the importance of robust cybersecurity measures and vigilance in protecting customer information.
Omni’s swift response and commitment to transparency in this incident serve as a reminder of the critical role that organizations play in safeguarding their customers’ trust.
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