OpenAI working to fix ChatGPT outage affecting users worldwide

OpenAI is working to fix an ongoing outage impacting ChatGPT users worldwide and preventing them from accessing the chatbot on the web or via mobile and desktop apps.

Most of those affected by these issues have reported seeing “Hmm…something seems to have gone wrong.” errors, while others have also seen “too many concurrent requests” and “error in message stream” error messages.

The outage started almost seven hours ago, impacting all of OpenAI’s APIs and the company’s Sora video and image generation model.

“Some users are experiencing elevated error rates and latency across the listed services. We are investigating,” OpenAI said when it acknowledged the issues earlier today.

“We have identified the root cause for the issue causing elevated errors and latency across the listed services. We are working on implementing a mitigation,” it added in the last update, 10 minutes before publishing time.

​Since these widespread issues started, outage monitoring service Downdetector has received tens of thousands of reports, with impacted OpenAI users saying they’re experiencing ChatGPT and app problems.

The Perplexity AI-powered answer engine, which uses OpenAI’s models, is also investigating an outage causing “slowness and elevated error rates on the Perplexity website.”

In April, OpenAI mitigated a similar outage impacting millions of ChatGPT users worldwide, causing “Something went wrong while generating the response” errors.

This is a developing story …