Orange Hit by Cyberattack, Internal Systems Hacked

French telecommunications giant Orange confirmed it suffered a significant cyberattack on Friday, July 25th, targeting one of its critical information systems.

The incident has disrupted services for business customers and some consumer services, primarily affecting operations in France as the company works to contain the breach and restore normal operations.

Immediate Response and Service Disruptions

Orange detected the cybersecurity incident on Friday and immediately activated its crisis response protocols with support from Orange Cyberdefense, the company’s dedicated cybersecurity division.

Teams were rapidly mobilized to isolate potentially compromised services and minimize the attack’s impact on customers and infrastructure.

However, the necessary isolation measures have resulted in significant service disruptions across Orange’s network. Business customers have experienced problems with various services and management platforms, while some consumer services have also been affected.

The telecommunications provider has deployed dedicated teams to inform affected customers and provide ongoing support during the recovery process.

The company has been working around the clock to identify solutions that would allow for the gradual restoration of services under enhanced security monitoring.

Orange expects to have the main impacted services restored by Wednesday morning, July 30th, though this timeline remains subject to ongoing security assessments.

Orange has taken the incident seriously from a legal and regulatory standpoint, filing an official complaint with authorities and alerting relevant competent bodies about the cyberattack.

The company emphasized it is working in “perfect collaboration” with these authorities as the investigation proceeds.

At this stage of the investigation, Orange maintains that no evidence has emerged suggesting that customer data or internal Orange data has been exfiltrated from their systems.

The company stressed that it is maintaining “the highest vigilance” regarding data protection and monitoring for any signs of data theft or unauthorized access to sensitive information.

For obvious security reasons, Orange has stated it will not provide additional comments beyond its official statement regarding the incident.

This approach is consistent with standard cybersecurity practices, where detailed disclosure of attack vectors or system vulnerabilities could potentially compromise ongoing security efforts or provide information that could benefit other malicious actors.

The incident highlights the ongoing cybersecurity challenges facing major telecommunications providers, who manage vast amounts of sensitive customer data and critical infrastructure.

Orange’s response demonstrates the complex balance companies must strike between transparency with customers and maintaining operational security during active cyber incidents.

As restoration efforts continue, Orange customers are advised to monitor official company communications for updates on service availability and any recommended security precautions.

The incident serves as another reminder of the persistent cybersecurity threats facing critical infrastructure providers across Europe.

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