Resolution Life Australasia is in the “early stage” of its adoption of the Choreo platform-as-a-service to help it deploy, run and manage API integrations and services.
Resolution Life’s Kuntal Basak.
Head of integration Kuntal Basak told the WSO2Con 2024 in the United States last month that the insurer wanted to deliver APIs faster and at lower cost.
“We are at a really early stage in the Choreo journey,” Basak said during a panel discussion.
“The metrics I’m interested in are how fast we can deliver and also what is the cost overall of building the API, running the API, and overall infrastructure and licensing cost all together.
“That is something we need to measure – how fast we deliver it, what is the efficiency and what is the cost to my business per API.”
Basak said that some of the company’s integration pipeline of work stemmed from its acquisitive nature; in the past few years, its largest acquisition has been of the AMP Life business.
He said the as-a-service-based nature of Choreo worked in the insurer’s favour, as its needs for integration services varied.
“Especially for a business like us, we acquired lots of insurance companies, so when you acquire an insurance company you need to do the heavy integrations and then sometimes, we will slow down,” he said.
Basak said the insurer ran some “legacy products” in the same space that Choreo now inhabits, and these had been used to build point-to-point or “spaghetti-model” integrations.
However, he noted that the company had used Choreo to build up some successful use cases for faster and more cost-effective API delivery, including recently a mainframe integration use case.
Basak added that in future, he hoped that Choreo could be set up in a way that “citizen users” or business users could build integrations, without needing to lean on internal subject matter experts or the core integrations team.