Engaging Work Perfect to deliver a solution that leverages monday.com and Jira has paid dividends for leading banking and payments provider Tyro Payments. Tighter cost discipline and accelerated product delivery enabled by the solution has contributed considerably to recent successful financial reporting periods.
Work Perfect, monday.com’s award-winning and best professional services partner for the Asia-Pacific region, built the solution to enable users to operate in their tool of choice, whether that be monday.com or Jira. The solution also enables businesses to extrapolate insights for their executive teams.
Increasing the value delivered by Tyro Payments’ development team
With the Work Perfect solution, Tyro Payments has maximised the contribution of its 27 development squads to drive improved efficiency and performance.
This transformation is reflected in Tyro Payments’ financial results; in 2023 the business recorded its most successful year ever.
Chief Technology Officer Paul Keen had faced the challenge of aligning each development squad with Tyro Payments’ roadmap, and shifting executive conversations about development from cost to value.
“Our top priority is to make sure we’re delivering the best products that our customers need and love,” Keen explained. “In a highly regulated sector, speed of delivery is a competitive advantage. So our focus is to move as efficiently as possible to deliver solutions better than our competitors.”
In this environment, efficiently managing up to 45 product and technology changes per day is crucial. “We wanted to be able to track all activity and see both the effort and the cost of that,” said Keen. “And secondly, we wanted to track the complex projects in a much more defined, centralised, automated way.”
Tyro Payments turned to Work Perfect to deliver an integrated project management solution that improved efficiency and alignment across the development function while providing actionable insights.
Work Perfect completed the initial project within a quarter to help optimise time to value and continuously improved the solution over the following year.
Ensuring user engagement and alignment with changing business needs
Work Perfect used a human centred Double Diamond design approach to build a solution that would be used by Tyro Payments’ people and aligned with the customer’s business objectives. The approach included continuous support and user acceptance testing, training and feedback sessions.
“We wanted a solution that matched the way we work,” said Keen, citing Work Perfect’s strengths as quickly understanding the requirements of the solution and bringing enthusiasm and experience to deliver “a fantastic outcome.”
He also welcomed the solution’s flexibility. “We can continue to improve, we can add columns, we can remove things, we can add reports rather than waiting for somebody else’s tool to see if there’s a report that may work for us.”
Obtaining real time insights and presenting the value created by development teams
The solution gave Keen real time insights into how each squad and the development team overall was tracking in relation to its product roadmaps. In addition, it presented the value created by development teams rather than treating them as a cost centre.
“We’ve seen a transformation in project delivery across the business,” he said. “Rather than showing old PowerPoint slides [in executive team meetings], we’re now able to show monday.com as a live reporting structure. It’s a big change for the business, but it allows us to answer questions by drilling into the detail.”
For more detail about how the data and insights provided by the Work Perfect solution transformed Tyro Payments’ development function, please review this case study.
Overall, engaging Work Perfect to deliver an integrated solutions powered by the monday.com platform can accelerate the journey towards cost discipline within development, while ensuring development secures its rightful place as a value-creating function within a business.
To learn more about the Work Perfect solution that integrates monday.com with Jira, attend our forthcoming showcase. Thursday 13 June 2024 at 12pm AEDT
Register Here: