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Employees are unknowingly inviting tech support impersonators into firms, says FBI

Nick Tausek, lead security automation architect at Swimlane, said the Silent Ransom Group’s attack strategy of leaning into trust says a lot about where extortion is heading. “That makes this especially dangerous for law firms,” he said. “Those environments hold sensitive client records, privileged communications, financial details, and case information. If that data is stolen, the damage does not stop at the victim organization. Clients can be pressured, legal strategies can be exposed, and employees can become targets for follow-up scams.”

The hardest part is that much of this activity can look normal at first glance, he said. Because legitimate tools used by threat actors don’t always trigger alarms, security teams need faster ways to connect unusual behavior across users, devices, cloud storage, and remote access sessions. “When attackers are moving this quickly, delayed detection gives them the advantage,” he said.

Grimes added that defenses should include strong and frequent employee education about physical attacks, disabling USB ports on publicly accessible computers, and other mitigations that prevent the connection of physical storage devices. Microsoft Windows, he pointed out, has had mitigations to prevent the insertion of unauthorized storage devices, including USB sticks, for well over a decade.



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